[porphyra]

I feel like the home depot website is fine. It's a lot better than most other shops, I've had a good experience finding the aisle and location of items, and it's generally accurate with the amount in stock at each location. If you didn't enable precise location or have bad cell signal then that is hardly the fault of the website.

[VTimofeenko]

I will not argue with the stock part. When the search _does_ finish, stock info is usually correct IME.

What grinds my gears is the speed of this search, regardless of the phone reception. Even on the desktop it feels like they have a bunch of interns running a sneakernet. Or the website is laden with pointless javascript that slows everything down before the search is actually performed.

I go to the same Home Depot every time. (Well I don't if I can help it, but that's beside the point). There is no reason they cannot store the preferred store in the localStorage or cookies or wherever else. Other stores have figured this out.

[danudey]

> Other stores have figured this out.

Not CostCo though! I open their page and immediately 'Can Costco.ca use your location?" I say yes and then it asks me what province I'm in. I tell it, and then it defaults me to a store 30 minutes' drive from here and not the one five minutes away. Every. Time.

[patagurbon]

Their internal setup was also an absolute mess as of 4 years ago. A horrific hybrid of extremely legacy systems and new systems created around COVID which are both nicer and also deeply lacking in features we needed as floor workers.

I understand that upgrading and migrating to new systems takes time but this process never seemed like it involved anyone on the ground.

[garyfirestorm]

its generally in HD stores you never have cell signal or wifi

[freedomben]

This is definitely true and makes the experience shittier than it otherwise would be, but even with a great signal/connection it frequently loads so slowly that I've long run out of patience.

[brewtide]

I bought a water heater that had a large (1k!) instant rebate that you had to scan, sign up on website and show the emailed coupon to the person during cashing out. Took me 25 minutes wandering around the store to get enough reception to actually do this process. Made me chuckle, thinking how having it online only but before point of sale in the store was such a terrible, terrible idea.

[PaulDavisThe1st]

Never noticed this. The SAF store has guest wifi and my mint/t-mobile 5G service inside is full strength.

[rigrassm]

Nah, I use both the website and their shitty web wrapper app on a regular basis and it's been a dumpster fire for at least the last 2-3 years. 3-5 years ago when they first rebuilt everything it was much more pleasant but at this point it's clear no one is maintaining it and have just let it bloat and rot

[kevin_thibedeau]

Home Depot reuses SKUs for different product models. It's a gamble if you'll actually get what you ordered