[sangeeth96]

This just makes me extremely concerned for the iCloud transition I’ve been making. It shouldn’t be this easy to perform a user-disruptive action from the support/ops side. I would think they’d have visibility to some sort of “reputation” metric, given the age/purchase history etc even if anonymized.

I can understand this happening if it was a freshly created account topped up with a sus gift card but it’s unacceptable that the first action is to completely block an account with history.

Even more concerning is the nonchalant support response to “go create a new one” with emojis. C’mon Apple — this is just a terrible way to respond to this situation.

[markus_zhang]

A lot of fraud bans are just automated in my company. Apple probably outsources Customer service to the lowest salary places they could dump it to, and call it a day.