[msy]

Workday, Palantir, ServiceNow - a new generation of Accenture/Oracle et al 'consulting' parasites that wine and dine their way into organisations (and governments) and then bleed them dry. There's a reason software spending endlessly goes up but productivity has flatlined.

[basket_horse]

These companies exist because non-tech companies building in-house software for their complex workflows also tend to run millions over budget and create brittle, bespoke software.

Also, I wouldn’t put Palantir in the same bucket as Workday and ServiceNow. It’s expensive, but it does work.

[msy]

So now 'professional management' bring in these firms and instead run hundreds of millions over budget to create brittle, bespoke software. It's profoundly damning on our industry that decades of software development later most productivity gains stopped at about the point Excel and email became widespread. Software has eaten the world('s budgets) with little to show for it. No wonder all these parasites are so excited about AI, another whease to flog to naive orgnaisations that will inevitably spiral in cost, deliver nothing of value and suck more budget from anything useful. Then sell them 'cybersecurity' and 'observability' on top because now their security is Swiss cheese.

[rwmj]

ServiceNow is so terrible I genuinely wonder how it is ever deployed anywhere. Seriously, do the purchasers never look at it? Is there no product demo at all during the purchase process? Do the sales people actively hide it or something?

[rgovostes]

I work in a department that has been using ServiceNow for at least 5 years, and I still do not know how to look up a ticket by ticket number. I just pretend I'm following along when my colleagues reference a ticket.

I just spent a minute poking at it: my dashboard page didn't load, then it told me there are no open tickets in the system, then clicking on a different ticket number to open it didn't do anything, and then the server stopped responding. (Edit: it took 48 seconds to load the ticket.)

They also have a little stopwatch button on some pages that pops up a "Browser Response Time" window that tries to put the blame for slow page load times on the user's browser. Weird, wonder why they need that...

[FireBeyond]

I love that ServiceNow has completely broken the back/forward behavior in its own unique way.

Yes, many other sites also break this navigation, but SN takes it to a whole other level.

Want to open and edit multiple records in different tabs? You're a braver soul than I. Better also double check what record you go back to when you click Update. Which is of course different to when you right click and choose Save.

What comes after UI16 for user interface design? Well, UIB, of course. UI16 still looks straight out of 2016.

[fluidcruft]

We have something called ServiceNow where I work. It's so horrible that I assumed it was in house.

[skissane]

> ServiceNow is so terrible I genuinely wonder how it is ever deployed anywhere. Seriously, do the purchasers never look at it?

When I first saw ServiceNow, I was impressed - because my point of comparison (I worked for a university at the time) was BMC Remedy, which was terrible. And some years later I did some consulting for a major bank which was using some 3270-based IBM solution (Tivoli something… I believe it has finally been discontinued) and ServiceNow is light years ahead of that too.