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jhhh | 2 months ago

I understand the desire to want to fix user pain points. There are plenty to choose from. I think the problem is that most of the UI changes don't seem to fix any particular issue I have. They are just different, and when some changes do create even more problems there's never any configuration to disable them. You're trying to create a perfect, coherent system for everyone absent the ability to configure it to our liking. He even mentioned how unpopular making things configurable is in the UI community.

A perfect pain point example was mentioned in the video: Text selection on mobile is trash. But each app seems to have different solutions, even from the same developer. Google Messages doesn't allow any text selection of content below an entire message. Some other apps have opted in to a 'smart' text select which when you select text will guess and randomly group select adjacent words. And lastly, some apps will only ever select a single word when you double tap which seemed to be the standard on mobile for a long time. All of this is inconsistent and often I'll want to do something like look up a word and realize oh I can't select the word at all (G message), or the system 'smartly' selected 4 words instead, or that it did what I want and actually just picked one word. Each application designer decided they wanted to make their own change and made the whole system fragmented and worse overall.

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PunchyHamster|2 months ago

> He even mentioned how unpopular making things configurable is in the UI community.

Inability to imagine someone might have different idea about what's useful is general plague of UI/UX industry. And there seem to be zero care given to usage by user that have to use the app longer than 30 seconds a day. Productivity vs learning time curve is basically flat, and low, with exception being pretty much "the tools made by X for X" like programming IDEs

ryandrake|2 months ago

Back in the 90s, you had a setting for everything! It was glorious. This trend of deliberately not making things configurable is the worst, and we can’t seem to escape it because artists are in charge of the UI rather than human interaction professionals.

App designers need to understand that their opinions on how the app should look and work are just that: opinions. Opinions they should keep to themselves.

stephenlf|2 months ago

Convention over configuration is a powerful idea. Most people don’t want to twiddle with configs. The power user approach is the way to go.

jauntywundrkind|2 months ago

> that it did what I want and actually just picked one word. Each application designer decided they wanted to make their own change and made the whole system fragmented and worse overall.

This is the trouble. It's been decades of the OS becoming less and less relevant. Apps have more power, more will to build their own thing.

And there's less and less personal computing left. There's the design challenges, the UX being totally different. But the OS used to be a common substrate that the user could use to do things. And the OS has just vanished vanished vanished, receeded into the sea. Leaving these apps to totally dominate the experience, apps that are so often little more than thin clients to some far off cloud system, to basically some corporations mainframe.

The OS's relevance keeps shrinking, and it's awful for users. Why bother making new UX for the desktop, if the capabilities budget is still entirely on the side of the app? What actually needs to change is's UX of the desktop or other OS paradigm (mobile), it's a fundamental shift in taking power out of the mainframe and having a personal computer that's worth a damn, that again has more than a quantum of capability embued in it that it can deliver to the user.

(My actual hope is that someday the web can do some of this, because apps have near always been a horrible thing for users that gives them no agency, no control, that's pre baked to be only what is delivered to the user.)

porkbrain|2 months ago

Text selection used to be frustrating on mobile for me too until Google fixed it with OCR. I get to just hold a button briefly and then can immediately select an area of the screen to scan text from, with a consistent UX. Like a screenshot but for text.

taskforcegemini|2 months ago

They are using OCR for selecting plain text?

clearleaf|2 months ago

This is such an indictment of modern technology. No offense is meant to you for doing what works for you, but it is buck wild that this is the "fix" they've come up with. As somebody learning about this for the first time it sounds equivalent to a world where screenshotting became really hard so people started taking photos of their screen so they could screenshot the photo. How could such a fundamental aspect of using a computer become so ridiculous? It's like satire.

bathtub365|2 months ago

Does it automatically scroll down while selecting if the text is larger than the screen?

supportengineer|2 months ago

That’s how I do it on the iPhone as well. I take a screen shot first.

You can count on it, it is reliable, it always works.

ahartmetz|2 months ago

>Text selection on mobile is trash

Doesn't have to be - Blackberry BB10 had damn near solved it. I think they had some patents on it, but these should have expired, and I noticed some corresponding changes in Android. But it's still far from being as good as BB10. What BB10 had was a kind of combined cursor and magnifying glass that controlled really well, plus the ability to tap the thing left or right to move one letter at a time.

diziet_sma|2 months ago

Universal search on Google Pixels has solved a lot of the text selection problems on Android for me, with the exception being selecting text which requires scrolling.