[palcu]

Thank you! Opening an incident as soon as user impact begins is one of those instincts you develop after handling major incidents for years as an SRE at Google, and now at Anthropic.

I was also fortunate to be using Claude at that exact moment (for personal reasons), which meant I could immediately see the severity of the outage.

[koakuma-chan]

It's important for companies to use their own products.

[awesome_dude]

Unless using your own dogfood prevents you from fixing it if it breaks

https://www.theguardian.com/technology/2021/oct/05/facebook-...

I have a memory that Slack fell into this trap too (I could be wrong)

[aduwah]

Take my condolences, Sunday outages are rough

[nrhrjrjrjtntbt]

Sweet. Hopefully it is more than instinct but a codified at Anthropic. I.e. a graduate engineer with little experience can assess and raise incident if needed.