Hi there, Our team handles each abuse case individually, and their response will change based on how severe the abuse is. With less severe abuse issues, for example, copyright violations, our abuse team will forward the report to you, the customer, and give you some time to respond.
We are purposefully non-transparent about how much time we give people to respond. We don't publish that online. Why? We want to make things harder for bad actors so they cannot take advantage of the situation.
With more serious cases, the customer has less time to respond, and we may lock the server until they do respond. And with even more serious cases, we may lock an entire account.
We don't have any kind of guarantees here -- our team reviews each case separately. --Katie
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