Which is fine! I don't mind if it's down for a few hours. It reminds me that it's just a place to stop by for a bit before moving on. Like a digital coffee shop that sometimes has a leaky pipe and isn't open right at 7am.
You're still a miracle worker. Single-handedly managing a well-known fully user-contributed site not just technically but moderation in contentious times like these and still keeping it working well and encouraging a positive user community can't be an easy task.
We all have our moments, and I personally consider HN to be “best effort”, almost like a volunteer project. I’m not certain I’m correct: but thats the optics I have so my expectations are adjusted to that.
So don’t beat yourself up please.
When I worked for “SaaS unicorn” we typically had multiple levels of escalation, and acknowledging would have done nothing because the alarm would continue firing until fixed. Not sure what’s changed in 15 years of ops, I had assumed it would be better now- I can’t imagine silencing an alert totally by acknowledging it- if its still occurring.
I’m totally fine with how you handled it, if anything I am thankful. But that seems to be a system I would improve if I had the time.
“mute” is different than “resolve” to me, and both should exist. (Where mute is an acknowledgement of an issue as ongoing.)
easterncalculus|2 months ago
archon810|2 months ago
dang|2 months ago
jonny_eh|2 months ago
zenoprax|2 months ago
I hope it doesn't change (much).
wkat4242|2 months ago
franciscop|2 months ago
dijit|2 months ago
So don’t beat yourself up please.
When I worked for “SaaS unicorn” we typically had multiple levels of escalation, and acknowledging would have done nothing because the alarm would continue firing until fixed. Not sure what’s changed in 15 years of ops, I had assumed it would be better now- I can’t imagine silencing an alert totally by acknowledging it- if its still occurring.
I’m totally fine with how you handled it, if anything I am thankful. But that seems to be a system I would improve if I had the time.
“mute” is different than “resolve” to me, and both should exist. (Where mute is an acknowledgement of an issue as ongoing.)
notachatbot123|2 months ago
nubinetwork|2 months ago
sizzle|2 months ago
commandersaki|2 months ago
djmips|2 months ago
feczeri_c|2 months ago
sailfast|2 months ago
qingcharles|2 months ago
gaudystead|2 months ago
sizzle|2 months ago
utopcell|2 months ago