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HelloMcFly | 2 months ago
Once you shift to billing for outcomes like "resolutions," the vendor switches from a utility provider to the judge and jury of their own performance. At scale, that creates a "fox guarding the henhouse" dynamic. The friction of auditing those outcomes to ensure they aren't just Goodharted metrics eventually offsets the simplicity the model promises. Frankly, I just cannot and will not trust the judgment of tech companies who evangelize their own LLM outputs.
rajvarkala|2 months ago
I get the binary part. The biggest difference is the subjective component of outcome? However, a tech provider - especially Agent provider - has to bring down the subjective to a quantitative metric when selling. If that cannot be done, I am not sure what we are going to be buying from Agent builders/providers?