[nippoo]

They failed to deliver a Pixel phone to me - they never even tried to deliver it and the status said "permanent delivery failure" so I assumed they'd automatically refund me.

Fast forward a few months, I never received a refund and they claim they have no record any more. I could chargeback my credit card but I imagine I'd also be permanently banned from Amazon - so instead I accept they've just stolen $1000 from me with no recourse...

(if anyone from Amazon is reading this, my email is in my bio!)

[MaKey]

It seems wild to me to just accept a loss of $1000 for something that isn't your fault. I'd be persistent in each contact with Amazon and if you're really not getting anywhere I'd go to small claims court or do a chargeback.

[gambiting]

Like, I know there are some really rich people around, obviously you see them driving around in fancy cars and living in big houses, but you kinda forget that some people can just lose $1000 and ignore it like it's nothing. Crazy.

[robin_reala]

For $1k stolen from me I think I’d go with not shopping at Amazon again, tbh.

[mynameisash]

Yeah, I get that Amazon is incredibly convenient, but $1000 is $1000 no matter which company takes it from you. If some local mom and pop shop effectively stole $1000 from me, you can bet your ass I'd never patronize them again.

[philo_sophia]

Just ask for the refund. If they lock your account you can always make a new one (gonna be a scary day when that isn't possibl cuz they use biometrics or something.....).

But if they just close your account in response to asking for a rightful refund.... Literal thievery

[gorbachev]

Something similar happened to me. The delivery company returned two packages, two separate orders, as damaged back to Amazon. They were marked as "delivered". They automatically refunded just one item in one of the returned orders.

I had to call them to get a refund for all the items on all the orders, and even then they had a lot of difficulty figuring out what was happening. Isn't Amazon supposed to be a world leader (maybe after Walmart) in this stuff?

[nijave]

Not too long ago I received an empty package from Amazon but luckily it was a low price item and they reshipped it without fuss.

Not sure what you'd do in such a scenario if they tried to fight it

[tryauuum]

the bigger the company is the less they can invest in customer support. Because what the client will do anyway, leave them to some alternative? sue them? very unlikely

[EbNar]

No way I'd give away 1000 € in exchange to be allowed to buy from some store. Actually, I don't even have an Amazon account, but if I did, I'd prefer to be banned than to burn 1000 € like that.

[deltaburnt]

Much less money lost, but Amazon is notorious for not providing free game codes that are supposed to be included with GPU purchases. The customer rep at first apologized and offered a small refund (less than the cost of the game). A later rep started implying I was trying to defraud Amazon.

Many people online share similar experiences. Wonder how much money this wide-scale fraud saves them.

[TreeInBuxton]

Amazon doing dodgy things with PC parts is why I will no longer purchase them from there - I'll happily take the extra £10-20 hit to buy it from another "proper" retailer (ie, Scan or Overclockers here in the UK), knowing that issues can be resolved more easily

[crazygringo]

Man, for $1000 I'd definitely be checking to make sure it got refunded, and manually requesting a refund after a week had passed.

Waiting a few months is not smart because not every delivery service is going to store the delivery status details. I've generally found that after 3 months, data starts disappearing from services and refund options can become technically impossible. Like, on eBay, even if a seller wants to refund you after more than 90 days, they can't. Part of this is for accounting too -- at some point you just have to be able to definitively close the books and say here are the sales we made, that number isn't going down in the future because of potential outstanding returns.

[fencepost]

Amazon no longer having a record of it is absurd given the volume of data they store about all transactions.

For a phone in particular I'd be demanding serial number/IMEI information for the police report and ensuring that the stolen phone was properly reported as stolen. Since they record all of that when they ship it should be readily available.

[dust-jacket]

No, this is silly. Don't do this. You absolutely keep pushing for a refund and go via you CC provider if they don't respond.

[barbazoo]

And risk being locked out of the world’s online marketplace and all of Amazon’s other businesses? Maybe a bit hyperbolic but that’s where we are headed for sure.

[delfinom]

File in small claims court, they can't ban you for that and they have to send someone out

[singpolyma3]

They can ban you for any reason they want

[everdrive]

That should be the last straw. In the least, why haven't you closed your account?

[onemoresoop]

> so instead I accept they've just stolen $1000 from me with no recourse... So you basically approve of this behavior. I personally learned some time ago to stay away from these companies.

[mgr86]

wait is your email really [e-mail]? I registered java.lang.string (at) gmail back when I was learning java 20+ years ago. Haven't really used it in over a decade though.

[b8]

Just reach out to andy or bezos and the executive team will reach out and fix it.