[arwhatever]

Me: “Why are we switching from NoNameCMS to Salesforce?”

Savvy Manager: “NoNameCMS often won’t take our support calls, but if Salesforce goes down it’s in the WSJ the next day.”

[dilyevsky]

This ignores the case when BigVendor is down for your account and your account only and support is mia, which is not that uncommon ime

[yunwal]

It doesn’t ignore that case, it simply allows them to shift blame whereas the no name vendor does not.

[balex]

JFrog, is that you?

[TheNewsIsHere]

Just wait until you end up spending $100,000 for an awful implantation from a partner who pretends to understand your business need but delivers something that doesn’t work.

But perhaps I’m bitter from prior Salesforce experiences.