[oxzidized]

> I could chargeback my credit card but I imagine I'd also be permanently banned from Amazon - so instead I accept they've just stolen $1000 from me with no recourse...

To some this could imply they wanted to continue doing business with Amazon, so accepted the theft. Not losing access is, in a way, continuing to do business. Not sure if that's what they meant, but I can see it being interpreted as such.

[brewdad]

Maybe not continue to do business with them but rather not lose access to their past purchases tied to their Amazon account.