[moioci]

Flip side is the well-known story of when billg actually answered a customer service call: https://www.entrepreneur.com/leadership/that-time-bill-gates...

[spudlyo]

I was involved in that particular incident, and wrote about it on HN when the story was making headlines.

https://news.ycombinator.com/item?id=957936#958365

[Dilettante_]

Making a big spectacle of doing regular people work, and then normal employees having to go in and actually do it is very in line with my picture of a certain kind of manager. (Your story did not actually come off like this, I just found this a funny interpretation)

[em-bee]

that comment should be added to https://news.ycombinator.com/highlights except, since the hightlights are sorted by the time of the comment it's not going to be seen by anyone unless they read all comments to the end...

[gist]

That is such utter bs it's amazing that Microsoft PR thought that somehow that shows anything of benefit to the suffering users.