[HocusLocus]

This is a beautiful cope. Every time technology rolls out something that works great 90% of the time for 90% of the people, those 10%s pile up big time in support and lost productivity. You need functional systems that fall back gracefully to 1994 if necessary.

I started the first ISP in my area. We had two T1s to Miami. When HD audio and the rudiments of video started to increase in popularity, I'd always tell our modem customers, "A few minutes of video is a lifetime of email. Remember how exciting email was?"