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On the contrary, Jeff Bezos and Steve Jobs were very customer focused - they listened to customers more so than other big tech companies. You could actually have emailed them and gotten a response (in the case of Bezos a legendary ‘?’ forward to the team).

Not sure how apocryphal a tale this is but it does speak volumes to how customer obsessed these companies were.

[hackingonempty]

Jobs responded to email back when he ran a tiny company in an overall much smaller industry with far fewer customers. I'm not sure he was responding so much by the time he had resurrected Apple and the iPhone launched.

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I once emailed Tim Cook and sure enough, he responded. Seemed like it was him, too.