[Antoniocl]

Unsure about whether the specific dealership in question supports online booking, but there existing consumers whose preference is for a phone call over a web-based experience is definitely the case, at least in the US.

For example, even with the (digital-only) SAAS company I work at, we have a non-trivial amount of customers who with strong preferences to talk on the phone, ex to provide their credit card number, rather than enter it in the product. This is likely more pronounced if your product serves less tech-savvy niches.

That said, a strong preference for human call > website use doesn't necessarily imply even a weak preference for AI call > website use (likely customer-dependent, but I'd be surprised if the number with that preference was exactly 0)