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registeredcorn | 2 months ago
Now, to their credit: The keyboard itself is of a reasonable build quality, aside from the fact that it will just occasionally completely die on me until I unplug it for a few minutes and try again.
On the other hand, their customer service was not only unhelpful but actively antagonistic and rude towards me. I gave basic feedback once or twice, and asked for an updated technical manual on the keyboard I purchased and I was treated like I shit on their cat.
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"Hello, I can only find (this) and (that) manual regarding the 360 SmartSet. One document appears to be an outdated version of the other, and the more up-to-date version is no longer accurate. Do you have an up-to-date manual I can work off of? I was able to parse out some other functions like XYZ by looking at manuals for (devices that are no longer for sale) but I think I'm still missing some crucial information."
"It's on the site, but since you can't find it yourself, here you go." (It's the more outdated manual that I already referenced by name and included already.)
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"Hello, I noticed it occasionally has issues when I use it with my KVM. Is this a known problem, or should I perform an RMA?"
"Well, that's why we say don't use a KVM!" (Take a wild guess at what information was not listed on any page of their website in regards to the 360 SmartSet.)
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"Hi, some of the marketing material on your site on (this page) is inaccurate. It would be good to update it to reflect how this thing work now. I've provided a few points to consider updating. (Two or so changes)"
"Too many people have complained about this! This issue is closed now!!" (The entire page is subsequently deleted, making it even less clear how things are intended to work, what future customers will be paying for, giving even less information about their products.)
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To be clear, I know that some times people will overstate things and make it sound much worse than it actually are, but I really am just trying to tell things as they were. If anything, I've probably understated how rude some of their responses have been. I have never had a positive experience interacting with any person at that company.
Moral of the story is: Never buy from Kinesis, even if it causes you physical pain.
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