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simpaticoder | 2 months ago

No, it did not. And you had one of their representatives in this thread verify that fact. They expected you to do the repair with a soldering iron.

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sowbug|2 months ago

My question was about what happened during your warranty period. nrp's response was independent of warranty obligations.

simpaticoder|2 months ago

The issue did not arise until after the warranty period expired. The manufacturing flaw drained the real-time clock battery which lasted about a year. Their first fix was to send a new battery; the second fix was a soldering job. I am not a lawyer, but this does not seem like it is legal. The manufacturing flaw was present from the beginning but was masked by the battery's charge.

rwbt|2 months ago

They just offered free batteries.