[growse]

> I have generally told that story with the ISV anonymized -- but you clearly found an example where I named them.

It was on one of the OaF podcasts about dtrace. I worked for Reuters at the time and contempt for their customers was definitely a thread that ran through some parts of that org, even as it made a bunch of us feel very icky.

(I still have a side quest to find / talk to some of the people involved on 'our' side of the fence about this!)