[dueyfinster]

It may be that they have no choice since it's their biggest source of customers. I spoke to a hotel receptionist before and she said the order of upgrades was: booked direct, booking.com, Expedia and all the rest after. The hotel couldn't afford to piss off booking as they would suffer a lot in occupancy, the other platforms couldn't match. I think it's worth giving the feedback to the restaurant direct and see if they can fix it. It's always a delicate balance depending on time and the app may penalize them.

[ponector]

Once I've walked into the hotel and asked for a room. They said price 20% higher than listed on booking.com. When asked about this the receptionist said I can book there.

[therealdrag0]

Booking.com maybe pre-booked the room and was willing to take less profit or even sell it at a loss where the hotel itself wouldn’t.