[truelson]

I'm going to channel a little bit of @patio11 .

First, worth reading this on how he deals with credit agencies and debt collectors: https://www.kalzumeus.com/2017/09/09/identity-theft-credit-r... . There's gold in here for dealing with big globo-corp and how to get their attention.

Ask Google for a certified mail address so you can send them the timeline of events that occurred. This is the shibboleth that lets them know you mean business and that by not responding, they may be facing legal action. DO NOT THREATEN or mention legal action. The managerial class doesn't act that way. Just signal you are building a case against them. Start with getting that certified mailing address... you may be surprised how they respond after just that request.

If they don't respond, keep following up. Send them a timeline of events, proof of ownership even if they do not ask you what you need to prove ownership. Make it clear what this is costing you.

But here's the thing, EVERY TIME I HAVE ASKED FOR A CERTIFIED MAIL ADDRESS, the globocorp gave me what i wanted, and I never had to follow up. Every time. They don't want to deal with actual legal action from "people who know what they are doing."

It's a shibboleth. Like "Baa-ram-ewe." Use it wisely and honestly.

[shermantanktop]

Wow, that's a great read. Bookmarking and sending to others.

He points out how expressing all the natural human reactions - anger, fear, supplication, bargaining - tell the institution that you are a vulnerable, manipulable moron. The implacable robot that knows the process but doesn't care is what gets results.

[Dansvidania]

from the article in the link

> Where exactly should I address letters?

> Google is your friend.

considering the context, I found it amusing.

[lelanthran]

Okay, what is the next step if you ask for a certified mailing address/summons delivery and they repeatedly ignore you?

It seems to me that without know that, you're still making empty threats, only doing it passive aggressively.

[kelnos]

You sue them. Depending on the circumstances, you may be able to do so in small claims court, which is pretty inexpensive to do. Google cannot bring their usual insane level of legal resources to bear in this environment, and you will most likely win.

[icepush]

Their service mailing address is public record that you can just look up. You do not need anyone to send it to you.

[armchairhacker]

Bring the paper trail to, if not a lawyer, your state's attorney general or consumer protection office.