[ghurtado]

> Anything that the author said in his emails could have just as easily been said by someone else

That's not true. He mentions that he is the owner of the books official websites, which are registered with Google, presumably with all of his personal and billing information.

It would take 2 seconds for anyone at Google to confirm this.

[znhll]

> It would take 2 seconds for anyone at Google to confirm this.

Not really... Google is literally too big, and the fact that they've offshored and/or automated support away and compartmentalized it all where no single IC employee could possibly do much.

I had a billing/tax issue come up with my small biz Google Workspace, and I was getting nowhere via the normal support channels... So I asked my brother in-law who literally works at Google (but not in that team) for help. He could not help me as he had no idea who or what department could handle that and neither did his team members, and it would take weeks apparently to find the right person. I'm not the only paying Google customer with that experience. Google products are great, until you run into an issue you need to talk to a human.

[MichaelZuo]

If googlers dont have an internal org chart they can check, then how do they verify who is on what team?

Something doesnt add up. Because that seems like a bare minimum to collaborate at all.

[themaninthedark]

If Google is so big that it can't figure out how to communicate from one department to the other, perhaps it needs to be split apart.