[znhll]

> It would take 2 seconds for anyone at Google to confirm this.

Not really... Google is literally too big, and the fact that they've offshored and/or automated support away and compartmentalized it all where no single IC employee could possibly do much.

I had a billing/tax issue come up with my small biz Google Workspace, and I was getting nowhere via the normal support channels... So I asked my brother in-law who literally works at Google (but not in that team) for help. He could not help me as he had no idea who or what department could handle that and neither did his team members, and it would take weeks apparently to find the right person. I'm not the only paying Google customer with that experience. Google products are great, until you run into an issue you need to talk to a human.

[MichaelZuo]

If googlers dont have an internal org chart they can check, then how do they verify who is on what team?

Something doesnt add up. Because that seems like a bare minimum to collaborate at all.

[znhll]

> Because that seems like a bare minimum to collaborate at all.

Now you're getting a clue why Google had like 3-4 competing communication tools at some point lol

[dingaling]

> If googlers dont have an internal org

> chart they can check, then how do they

> verify who is on what team?

Having worked at some very large companies, none of which published org charts, it's done by word of mouth and making informed guesses.

"Alice, I saw you were the last editor of this document. Are you still on that team, or can you point me to the best PoC?"

[omoikane]

Going from person to team is fairly easy, but going from team to person is hard. That is, you can often confirm a person is a member of a particular team or organization just by looking up their email address, but the reverse direction of finding the right point of contact for a particular team or organization can be difficult.

Searching for the tree root starting from a tree leaf is easy, but searching for the right leaf starting from the root takes a lot more effort.

[nitwit005]

Google presumably has hundreds of support teams.

Aside from the huge array of stuff they've built in house, the "List of mergers and acquisitions by Alphabet" wikipedia page has 264 entries. Some of those bought other companies.

[gruez]

>If googlers dont have an internal org chart they can check, then how do they verify who is on what team?

You really think some guy in some offshore office for low pay, with his boss hounding at him about his KPIs, is going to go out of his way to bother with this?

[themaninthedark]

If Google is so big that it can't figure out how to communicate from one department to the other, perhaps it needs to be split apart.