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linkjuice4all | 1 month ago

Here's some anecdata from the B2B SaaS company I work at

- Product team is generating some code with LLMs but everything has to go through human review and developers are expected to "know" what they committed - so it hasn't been a major time saver but we can spin up quicker and explore more edge cases before getting into the real work

- Marketing team is using LLMs to generate initial outlines and drafts - but even low stakes/quick turn around content (like LinkedIn posts and paid ads) still need to be reviewed for accuracy, brand voice, etc. Projects get started quicker but still go through various human review before customers/the public sees it

- Similarly the Sales team can generate outreach messaging slightly faster but they still have to review for accuracy, targeting, personalization, etc. Meeting/call summaries are pretty much 'magic' and accurate-enough when you need to analyze any transcripts. You can still fall back on the actual recording for clarification.

- We're able to spin up demos much faster with 'synthetic' content/sites/visuals that are good-enough for a sales call but would never hold up in production

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All that being said - the value seems to be speeding up discovery of actual work, but someone still needs to actually do the work. We have customers, we built a brand, we're subject to SLAs and other regulatory frameworks so we can't just let some automated workflow do whatever it wants without a ton of guardrails. We're seeing similar feedback from our customers in regard to the LLM features (RAG) that we've added to the product if that helps.

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procaryote|1 month ago

This makes a lot of sense and is consistent with the lens that LLMs are essentially better autocomplete