[Order]

What made you not like dealing with them?

Maybe I’m a passive user, but my credit cards are autopay set it and forget it. As someone with no opinion on cc companies, curious what gave you such a bad impression.

[roughly]

I’ve had the good fortune of working with actually good banks with actually good customer service, and Chase always sticks out for how indifferent they are. If you don’t need anything beyond the app, sure, they’re probably fine - although I seem to remember them shoving ads in my transaction feed - but I’ve never had luck getting ahold of a human with any variety of autonomy or agency when I needed one.

[denimnerd42]

they have very strict AML controls as well. For example if you regularly withdraw a few thousand in cash to pay contractors for a house project they may close your account.

[terribleperson]

From what I've heard, they have an obnoxious fraud workflow.

It is possible to get locked out of your card abroad and not have a way to unlock it.

[nrclark]

I’ve disputed fraud a couple of times on my Chase cards. It was.. fine? Uneventful and simple.

[andrei_says_]

Anecdotal but just came back from 2 weeks abroad and didn’t have to take any action to continue using my chase card. Also I believe the conversion rate was better than the local.