[HeyLaughingBoy]

Very often the notes contain a lot more information than the ticket. Tickets are often written by people who barely understand the problem.

[touisteur]

And from the state of note-taking and summarizer bots on audioconferences it's going to become potentially worse. The number of times I've had to correct negations in the results of several of those applications in the last year or so... to add to annoyance of either sifting through the emmms and errrr, or through the summarizers' annoying tone...