[Plasmoid]

I think you're over-estimating how much slack there is in the organization.

A rule of thumb is that benefits cost an employer 25-30% of salary. So you're already pushing to 50% of revenue going to direct salary costs. Then there are employees in non-revenue roles (HR, legal, accounting, IT, etc...) and employees doing non-revenue work.

Finally, you have rent, licensing, insurance, and all the other fixed costs.

[WalterBright]

An awful lot of businesses go under from underestimating what their expenses inevitably will be. Everyone they deal with has their hand out to get paid.

[amypetrik214]

I mean OP said this is $80 / season, and salary rate is 25/hr.

So to your point, if we assume 4 appointments per season at one hour per, they are actually paying $100 in salary alone to only collect $80 season pass fee - a $20 loss! This business model is not sustainable

[cyanydeez]

Which is why successful business means being a sociopath.

[whydoineedthis]

Anthem Blue cross pays $125-$150/hr. $80/hr is cheap.