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HeyLaughingBoy | 1 month ago
Unknown to the customer was that all machines were identical. The technician's "installation procedure" was to enter the Service Mode password, select the feature enable option, and exit Service Mode then run a test to make sure it worked.
This is pretty common in commercial/industrial manufacturing. The exception cost to omit certain hardware subsystems when building a product is often higher than the cost of the hardware itself, so it makes more sense to build everything identically and enable/disable features in software.
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