[danabrams]

Oftentimes, broadly accessible services are lower quality than more personalized ones, to the consumer.

As an example in US government bureaucracy, government software teams digitizing forms at one point weren’t allowed to utilize features like autofill or automatically filling fields based on previous answers because it would relatively disadvantage users using paper forms.

Government capabilities do need to serve everyone, and from the perspective of the whole society that is beneficial, but they are often are of low quality to the individual consuming them for this very reason.

Let’s exclude taxes, because obviously many people would hate them under any circumstances. Does the government do a good job providing the other services people interact with regularly? Do people love their visits ti the DMV? Are they satisfied with their interactions with the police? Heck, in my town, just renewing a dog license is a pain.