[jwrallie]

If this is real, best of luck to get your data back.

So many companies are operating with basically no support nowadays, so for the end user you just hope everything works perfectly (until it doesn't).

I don't even blame the bots, I've had human interactions in the past where, while they could perfectly understand my problems, they couldn't do anything because they worked on a script and have limited agency. It is basically the same flow, you just talk until it either escalates to someone that does have the ability to help or it loops back to the beginning and you try again.