Something similar happened to a physician friend of mine who was working on an note writing and research app that didn't have PMI - it used simulated/scrubbed medical data. Thankfully, only had to wait two weeks to hear from a real person at Anthropic. Getting to a real human support person should be possible, for some reason companies optimize for getting as little human interaction as possible. Thankfully, this person knew to post here and people from Anthropic work here.Marichala - Please post back here with the outcome.
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