[nikkwong]

Amazon has some terms in their TOS that you have to go through mediation on their terms—I tried to get the process started but could never get them to respond when I/we contacted their legal teams. I probably should have pressed harder, I'm sure there was some way to do it, but I wasn't able to figure it out at the time.

[kelnos]

I feel like if you've made a good-faith effort to start the arbitration process they require you to do, and they ignore you, that is grounds for a lawsuit. And I doubt a judge would look favorably upon Amazon in that case.

[nikkwong]

You're totally right. At the time I didn't have much money for a lawyer, but perhaps I should look into it again now.

[paulpauper]

The TOS is worded in such a way that it's almost impossible for them to lose. The best legal minds who are paid 7 figures write these things to be impenetrable. Arbitration is slow, time consuming, likely to not lead to desired outcome. Retain a lawyer just means more money and time down drain, and these companies laugh at legal threats, knowing it it ever got that far they would still win either getting the case dismissed or attrition.

[nikkwong]

That was basically my sentiment and the sentiment of a few lawyers I consulted for it. I lost so much money in the entire process overall it hurts to think about.