[mierz00]

I’m really not sure I follow this argument.

A lot of software has friction to get to the value. This is often because of constraints not choice.

To give a concrete example of this, in my company we had users upload files for analysis. To get the export for the file, it took many steps. Not hard, but a lot to get done.

We switched it to an integration and now it’s 3 clicks. We’ve gone from 10% of users onboarding to 100%.

It doesn’t mean we get people to stay, but the barrier to understanding if our tool provides value to them has completely disappeared.

I’m very curious though, what value did you strip away when trying to make your product easier to use?