[acessoproibido]

As someone working in technical support for a long time, this has always been the case.

You can have as many extremely detailed and easy to parse gudies, references, etc. there will always be a portion of customers who refuse to read them.

Never could figure out why because they aren't stupid or anything.

[yencabulator]

> Never could figure out why because they aren't stupid or anything.

They may be intelligent, but they don't sound wise.