[short_sells_poo]

To people who have to commute to London, particularly if it's not a mainline train, it's tragically bad and overpriced. Train outages happen on a daily basis, the fare is very expensive compared to mainland Europe and the quality is quite a bit worse.

[matt-p]

True, but it's not london public transport (e.g not TFL) and that may actually be the only reason it's bad. Look what happened when TFL took over national rail services inside london (silverlink > overground).