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samlinnfer | 1 month ago

Is there compensation for the tokens because Claude wasted all of them?

discuss

order

mathrawka|1 month ago

You are funny. Anthropic refuses to issue refunds, even when they break things.

I had an API token set via an env var on my shell, and claude code changed to read that env var. I had a $10 limit set on it, so found out it was using the API, instead of my subscription, when it stopped working.

I filed a ticket and they refused to refund me, even though it was a breaking change with claude code.

TOMDM|1 month ago

Anthropic just reduced the price of the team plan and refunded us on the prior invoice.

YMMV

gizmodo59|1 month ago

Codex seems to give compensation tokens whenever this happens! Hope Claude gives too.

TZubiri|1 month ago

It is possible that degradation is an unconscious emergent phenomenon that arises from financial incentives, rather than a purposeful degradation to reduce costs.

mvandermeulen|1 month ago

You’re lucky they have even admitted a problem instead of remaining silent and quietly fixing it. Do not expect ethical behaviour from this company.

port11|1 month ago

Why not, can you expand? Asking because I’m considering Claude due to the sandbox feature.