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manquer | 29 days ago

if you want best support (while staying with big cloud) then Microsoft is the best .

Azure has its flaws but Microsoft puts a lot of people and effort behind it . We are not that large but there are so many instances where Microsoft reps will come in call with our customers or their people working with common customers will help out etc.

AWS has a done a decent job of taking enterprise business seriously last 10 years. you can get human support but generally they will charge you , I.e if better support you want you have to pay for premium support plans .

They are constrained unlike MS they don’t have non-cloud large enterprise business relationships for decades M365 or AD etc that helps with building the enterprise DNA.

In all three clouds it works best if you don’t buy directly, buy through a partner reseller , who both have the relationships to the CSP and have the people to work with you .

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mystraline|29 days ago

Sorry, no.

MS is the same network were even their lead engineers answer "well, uhh create a new account and hope you're not banned", when it comes to fixing a illegitimate ban issue.

None of the biggies are good. None of them.

You're better off building your own data enter. Can't believe I'm saying that, but I am. And it doesnt have to be acres and MW and water cooled. It can be a 42U rack.

Hell, I'm a homeowner and have 27U rack with 10U full, battery backup, solar, fiber and a backup internet connection, and stuff.

A small business could easy do this and own the hardware and software to their enterprise. In fact, they probably should. Helps prevent rug pulls!

3eb7988a1663|29 days ago

Now I am curious what is the realistic price a business would expect to put down for a full rack. Say UPS, switch, 4-8U storage, and the rest CPU compute. Without entertaining GPUs, I bet you can get very respectably speced 1-2U servers for $5k a pop. So few hundred thousand probably gets you just an unbelievable amount of horsepower.

pousada|29 days ago

Having run a small business on one of the big clouds for almost 10 years now building your own data center is insane advice.

>easy

Hell no

Spooky23|24 days ago

lol. I ran a relationship with a $200M EA. They suck. You need to pay for DSEs to juice stuff or drag in VPs to scream at if you are big enough.

The best way to get support from them is to buy it through a third party who can handle escalations for you.