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nsoonhui | 28 days ago

Because

1. Physical dongle tends to break, and when it does, they expect us to give them replacing parts

2. They do expect bug fixes-- especially calculation bug fixes-- as the bugs are discovered. It's hard to leave their production critical apps broken like that once you know that the bugs can cause monetary or even life loss.

discuss

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haspok|27 days ago

> They do expect bug fixes-- especially calculation bug fixes-- as the bugs are discovered.

Maybe I'm the weird one to expect reasonably bug-free software, and if a bug is found, an eventual bugfix "for free"? ESPECIALLY if they cause monetary or life loss!

A bug means the developer did not do their job. Let's not pretend this is OK.

dataflow|27 days ago

I'd argue software isn't even special in this regard either. If your battery burns down someone's house you better recall all units and replace them with better ones. If you feel that is a reasonable thing to expect your industry, insurance is the solution to that. If anything, your job is easier as a software engineer given that you can deploy fixes remotely and immediately, not harder. Expecting people to pay a subscription as if this is somehow the only solution to a novel problem doesn't make sense, as I see it.

Dylan16807|28 days ago

Wanting to say in business makes sense, bug fixes make sense.

But the actual dongle... look, something like that should have a 30+ year warranty. There should be a plan for how to replace it a couple times before making the initial sale.

bigbuppo|28 days ago

They actually have this solved with iLok... You can move the license to new dongles at will. And they have a relatively inexpensive annual service where they'll issue you temporary licenses for what was on the ilok while you ship it back the defective dongle to them. Mostly used for DAW software and plugins, but apparently a few other things have used it for licensing.

atomicUpdate|27 days ago

If my car’s brakes have a design flaw and don’t stop my car reliably, I don’t expect to have to keep paying for my car to get them fixed. The manufacturer’s warranty covers that, and bugs in your software fall into the same bucket.