If that's the case, then business results should get worse, and management should notice this. If business results don't get worse, then either 1) it's actually more than 60% as good, or 2) it doesn't matter to the business's bottom line that the result is only 60% as good instead of 80% as good, and management made the right decision.
happytoexplain|26 days ago
This is a common oversimplification that results in an enormous amount of waste and bad products/services. Lots of causes and effects are too disconnected to see or too hard to measure. In addition to looking at metrics, good business leadership most also act like a human (which is a depressing thing to have to say): Use common sense; like good things; dislike bad things.
TaupeRanger|26 days ago
tharmas|26 days ago