[arcfour]

> At that point, the telecom carrier's representative intervened and bluntly told the set-top box representative to just shut up.

This got a laugh out of me. The whole scenario was both hilarious and surreal from start to finish. It's a wonder what people get hung up on sometimes, even if getting hung up on it makes them look bad.

[MBCook]

All the STB guy had to say was that there was no way to get it smooth enough on real hardware.

Instead he made himself look like an idiot.

Great article.

[elmomle]

Like many people in the working world, he likely knew his company's policy but did not consider it important to know the reason, only to stand by the policy.