[omoikane]

Seems like the article picked a poor example if the main point they are trying to get across was to minimize friction and optimize for momentum, because Concur consistently gave me the impression that it was optimized to increase friction.

Like, why does Concur have separate categories for long distance rail versus short distance rail? Why not put all travel expenses under a single "travel" category? Maybe there is some business reason why Concur expense reports are so nitty-gritty, but whatever the reason was, it was the opposite of minimizing friction.

[jtbayly]

That’s the point.