[literalAardvark]

That's because you're not in the target market. And I guess not interested in the space.

Discord's key value proposition is that it's a trusted zero friction voice chat with a lot of features.

The workflow that made it huge: organizer creates a server for a game, creates a short link for a voice channel. The organizer then goes to play their game, shares the short link with their group.

The members click the link, write whatever they want as the name, click join and are in the voice chat. Say hi and go into the dungeon to have fun.

Need more? Just share your screen with one click. Streamer mode kicks in and hides all pii in the discord interface. Easy global bindings for push to talk.

If the outing is fun some of them will create profiles and stay in the server and play together again.

It's all very organic and easy, while being trusted as a brand so people don't have to hesitate to click your jitsi.weirdgamer.tk link.

[amanzi]

I agree with the previous commenter - I hate Discord for all the same reasons. But you said: "That's because you're not in the target market. And I guess not interested in the space." and this is the bit that frustrates me... I must be the target market because several services I use try to get you to use Discord for support, and some will only provide support via Discord.

[bambax]

Yes! If Discord's appeal is that it's a tool/space to just have fun together in the moment, then fine! but that's exactly the opposite of a support system.

[literalAardvark]

I get all the hate, I just wanted to explain why it's also loved.

It's a great, great tool and I really wish they'd offer a business tier that opts out of all the data leak features.