[teach]

I've seen this story making the rounds, but this isn't news, is it?

All self-driving companies maintain teams that make a decision when the cars get confused or stuck, and they report the number of such handoffs to NHTSA.

Is it just that there are teams in the Philippines specifically?

[disillusioned]

Well, it's being framed both ways.

Lazy folks are framing this as "see, it's still humans!", like this awful article by TechSpot headlined "Waymo admits that its autopilot is often just guys from the Philippines": https://www.techspot.com/news/111233-waymo-admits-autopilot-...

1) "Often" is a gross mischaracterization. It's so infrequent you wouldn't believe. Nearly all rides are performed fully autonomously without human intervention. But "often" sure sounds spicy!

2) "its autopilot is just guys from the Philippines": no, it's not. A human is in the loop to help hint to the Waymo Driver AI platform what action to take if its confidence level is too low or it's facing a particularly odd edge case where it needs to be nudged to take an alternate route. This framing makes it sound like some dude in Manilla is remote controlling the car. They're not. They're issuing hints to and confirming choices by the Waymo Driver which remains in full control of the vehicle at all times.

Because lay people, even non-technically-sophisticated lay people naturally start wondering "well, isn't there some delay between a person in the Philippines and the car in the US? how could that be safe? what if the internet dips out or the connection drops?" Which are good and valid points! And why this framing is so obnoxious and lazy. The car is always driving itself.

They finally issued a correction in the linked article that makes it clear they're not remote controlling the cars, but the headline is still really slanted and a frustrating framing. When you ride in these things, you can see just how incredible this technology is and how far we've come.

[bsimpson]

There's also the implicit xenophobia/offshoring angle that people in a call center in the Philippines must be doing low quality work and/or being exploited.

[124816]

It's not lazy framing, this is what "journalism" is now. Push your agenda as far as you can, misrepresenting as many facts as you like. At the very end of your story -- which >85% will never get to -- walk back your misdirections with a paragraph or two of facts, right next to your bolded "sign up" text. None of this is unintentional or accidental.

[padjo]

If it's so infrequent why do they need to offshore it?

[bigwheels]

The fleet of human operators manage many details of Waymo rides.

* Interpreting traffic laws

* Managing construction

* Navigating unusual intersections

* Re-routing due to traffic or other unusual conditions

* Safety threshold intervene

[steveBK123]

Well one concern could be something like - ride share companies already extracted a lot of the profit share of local taxi companies out of their local economies and moved it to Silicon Valley. But at least there were local jobs so a good amount of money stayed in the local economy.

Now with driverless all the money leaves the local economy to go to Silicon Valley. And then what human labor is required is then offshored.

[turtlesdown11]

I assume you have sources for the claims you're making above? Like actual data on the number of people employed doing this work, how often they "guide" the car, etc? Otherwise it's hard to believe your claims.

Interesting, an immediate downvote asking for sources.

[OGEnthusiast]

> It's so infrequent you wouldn't believe

Is there a publicly disclosed number we can use to verify this claim?

[pydry]

"So infrequent that we wouldnt believe" and yet in order to save costs they had to use humans from the Phillipines?

[groundtruthdev]

This defense is missing the point. Yes, humans aren’t remote-driving the cars, and yes, most miles are autonomous. But the relevant question isn’t how often a human intervenes — it’s how many humans must be continuously available for the system to function at all. Even if interventions are rare, Waymo still needs operators on shift, fully alert, low-latency, and trained for local conditions, and that cost exists whether they’re doing something or not. Capacity planning is driven by correlated failures, not averages: blackouts, construction, special events, and weather can cause many vehicles to request help at once, and we’ve already seen queues form. That means the human layer is sized for worst-case concurrency, not “99.99% of miles.” So no, it’s not “just guys in the Philippines driving cars,” but it’s also not “so infrequent you wouldn’t believe.” It’s a highly autonomous system with a permanent human ops shadow, and the fact that this work is offshored strongly suggests that shadow is economically material. Miles are autonomous. Ops are not.

[kccqzy]

Yes it’s just because of the Philippines. The mention of the Philippines is triggering some additional scrutiny. When Waymo themselves announced this back in 2024[1] they made no mention of the country where these humans are located. Now people are raising questions about data sovereignty and local training such as U.S. driving license. Or if you are cynic you can say it’s xenophobia.

[1]: https://waymo.com/blog/2024/05/fleet-response

[alephnerd]

Partially, but also as an easy attack on "bad big tech" and AI - it wins votes right as primary season starts gearing up [1] during what is being treated by both the DNC and the GOP as a highly competitive election [0].

Ed Markey is going to face a severely harsh primary this election cycle (as are other incumbents in both parties this season).

[0] - https://www.axios.com/2026/02/06/gop-senate-midterms-2026

[1] - https://m.youtube.com/watch?v=OOwRbOK93ag

[RupertSalt]

Yes, I think this is counting on the ignorance that people will believe there are "drone operators" at the console, halfway across the world, who are driving our cars [A.I. stands for "Actually Indians"?]

The way I understood the liability conversation, several years ago, was that each "autonomous vehicle" would have a corresponding operator of record, a licensed driver, who would be the responsible person for the vehicle's behavior. That there would be a designated person to carry insurance and licensing and be personally responsible and personally answer to criminal or civil charges if "their" vehicle got in a fix.

Honestly this model doesn't make any sense, as Waymo has set it up so that the only driver is the Waymo Driver making decisions, because the Waymo Driver is the only one who's privy to 100% the real-time data.

The remote CSRs, whether they're in Philippines or stateside engineers on an escalation, are explicitly not driving the car but giving it suggestions. If they need someone to "drive the car" they literally dispatch a human who gets behind the wheel, and that's how it works.

[turtlesdown11]

>Yes, I think this is counting on the ignorance that people will believe there are "drone operators" at the console, halfway across the world, who are driving our cars [A.I. stands for "Actually Indians"?]

... >Honestly this model doesn't make any sense, as Waymo has set it up so that the only driver is the Waymo Driver making decisions, because the Waymo Driver is the only one who's privy to 100% the real-time data.

Their competitor Telsa does use teleoperation in their "robotaxis"? So what is ignorant about believing it to be the case in this scenario?

https://electrek.co/2024/11/25/tesla-remote-control-team-rob...

[umanwizard]

Maybe A.I. needs to be updated to stand for “Actually Islanders”, now.

(I’m kidding, of course — you’re right that the Actually Indians meme is a gross distortion of reality.)

[OgsyedIE]

It's the question of whether these teams are composed of people who can pass a driving test in Waymo's areas of operation. I would be doubtful that they aren't but there appears to be no way for external verification of any kind.

[dekhn]

The scope of their actions does not require them to have passed a driver's test.

[jeffbee]

The remote operators are not called upon to answer matters of law.

[stcredzero]

There was a big to-do made about this by one senator(?) during the hearing.

Same old same old. Some of them actually know stuff. Others are examples of 20th century "Artificial Intelligence." (Got briefed by their staff.)

[thegreatpeter]

all self driving companies? are you sure about that?

[dwroberts]

Think it is a much bigger deal than you’re making out, because we don’t have figures on how often the cars need assistance.

We assume it’s just occasionally but we don’t actually know that. They could be requesting assistance constantly and Waymo would have an incentive to keep that hush-hush. Certainly would not be the first time a big SV company has faked it until they technically worked.

[scarmig]

We do know it's not all cars constantly, though. The PGE outage in San Francisco proved it, as anytime a Waymo came across a unpowered traffic light, it was configured to ask for assistance. This led to disaster, as there weren't close to enough humans to provide guidance to all the Waymos.

[ljm]

At worst, it's the outsourcing of cab drivers to remote roles in cheaper countries. No problem for the investors who are banking on another market disruption, since they're leaving the local society to hold the bag.