Teams may work for your internal messages but if you deal with anyone outside of your own employer email is still the standard for communication. Not every piece of business that gets done fits into a ticket system.
> if you deal with anyone outside of your own employer email is still the standard for communication
I get what you're saying and agree email is almost always the least common denominator between two different organizations.
On the flip side, this can really vary based on the relationship between two orgs and how closely they might work with each other. I've definitely had Teams instances with outside users and Slack channels shared between multiple orgs when there's a lot of close daily collaboration happening.
Very loose relationship, don't repeatedly contact the same groups of external people over time. We manufacture and sell physical products, and customers ask us questions about them. Sometimes directly, sometimes via their contact at one of fifty-ish local rep agencies depending on where they're located.
Frequently email threads have an assortment of people from 3-4 different companies on them, the specific set of which I will never talk to again outside of that inquiry.
On the rep agency side, they might each represent 50-100 different manufacturers and I'm sure are not eager to have a different ticketing system or chat app channel for contacting each one of them.
> Teams may work for your internal messages but if you deal with anyone outside of your own employer email is still the standard for communication. Not every piece of business that gets done fits into a ticket system.
Nobody ever expect a reply within 24hour from someone outside of your organization, unless these terms have been set already that you are working on a common project with strict deadlines.
vel0city|18 days ago
I get what you're saying and agree email is almost always the least common denominator between two different organizations.
On the flip side, this can really vary based on the relationship between two orgs and how closely they might work with each other. I've definitely had Teams instances with outside users and Slack channels shared between multiple orgs when there's a lot of close daily collaboration happening.
https://slack.com/blog/collaboration/slack-shared-channels
https://learn.microsoft.com/en-us/microsoftteams/communicate...
wlesieutre|18 days ago
Frequently email threads have an assortment of people from 3-4 different companies on them, the specific set of which I will never talk to again outside of that inquiry.
On the rep agency side, they might each represent 50-100 different manufacturers and I'm sure are not eager to have a different ticketing system or chat app channel for contacting each one of them.
prmoustache|18 days ago
Nobody ever expect a reply within 24hour from someone outside of your organization, unless these terms have been set already that you are working on a common project with strict deadlines.