This is exactly what my team told me when they switched from Concourse CI to CircleCI. I was surprised, this wasn't really discussed, but the pressure on the team to deliver features was increasing, and they were struggling to much with all the tooling instead of delivering functionality. So they deciced to switch to something not so sexy but dependable and stable. Funny thing, about 1 year later we got acquired by CircleCI :)I like to compare CircleCI to a Volvo, not the most sexy thing in the world, but when you need something dependable that gets the job done and helps you to focus on what really matters, getting from A to B, it's one of the bettter choices.
(disclaimer, i'm still with CircleCI)
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