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Ring owners are returning their cameras

418 points| c420 | 17 days ago |msn.com

298 comments

order

asdff|17 days ago

Funny how a single superbowl ad from Ring themselves was able to do in one weekend what a thousand and one anti Ring bloggers were unable to do for the past 10 years straight. This commercial and the response will probably be studied in marketing classes.

roysting|16 days ago

Am I missing something? I thought it was not the ad itself, but rather the combination with the reporting on that Guthrie abduction, which claimed that although there was no subscription to the recording service, the video data was still recovered, i.e., recorded and sent to Google servers.

Regardless of how you see it, although the ad was a kind of manipulative reframing of surveillance infrastructure by using pets as means of psychological manipulation, the Super Bowl ad seems to have just been an unfortunate (or fortunately) timed ad that caused people to glimpse through the cracks in the control matrix being constructed around them.

I don’t think it will really make a difference though. It’s like wildebeest watching their compatriot snatched underwater by a crocodile, to only momentarily pause before venturing right into the same river.

DrScientist|16 days ago

That one image of all the camera's apparently remotely controlled to scan the entire neighbourhood is something it's difficult to unsee.

The implication is obvious, the feel is inhuman.

The power of a few seconds of video is why TikTok had to be brought under control ( and sadly not just because of worrying about what others might do, but to specifically censor and promote specific messages ).

The issue really isn't about whether your neighbourhood has camera's, the question is who is in control.

pjmlp|17 days ago

It is very simple, most regular people don't read random blogs, however they do watch Superbowl.

This is to be studied by geeks, how to approach non-technical audiences.

netdur|17 days ago

Now you know why Superbowl ads cost millions and bloggers are just bloggers

DangitBobby|16 days ago

I think most people were unaware or only very vaguely aware that your Ring camera would do anything but show you who's at the door.

dathinab|16 days ago

sadly where I live (not the US) most people using ring are the kind of older people which through non stop propaganda about how "dangerous it is" don't have any mind left to consider iff maybe that camera is as dangerous just in a different way

now that also brings us to the good news, which is a lot of people really don't like any form of internet connected cameras and the culture related to surveillance to it is very different here.

sjducb|16 days ago

What did the ad say? I didn’t watch the Superbowl.

herbst|17 days ago

What happened?

xnx|16 days ago

I hope whoever inside Ring warned about this ad gets a fat "I told you so" bonus.

nindalf|16 days ago

This news article boils down to "a few people on reddit did something", which is interesting. But we know reddit and HN are definitely not mainstream.

Is this hurting Amazon? No, it is not. As long as they're honouring return requests freely, you know that the number of returns is within their accepted levels of distressed inventory. If it's getting into uncomfortable territory, they'll start rate limiting people by saying they're past the return window, or they should try again after a week.

If Amazon's return policy changes, that'll be much more interesting to see. But chances are, people forget about this in a month and their sales are unaffected. This may go the way of #deleteUber, #deleteFacebook and similar boycott campaigns - minor blips at best.

barumrho|16 days ago

While I agree that the return numbers are probably very low, you may be underestimating Reddit's impact in terms of product recommendation. I noticed that Reddit results are often pretty prominent on Google search when product reviews are searched for. Security camera market is pretty competitive and a single factor like this could easily sway people to choose alternatives.

zetanor|16 days ago

I'd agree on /r/FlockSurveillance/ specifically, but if Reddit itself does not qualify as "mainstream", then what does? Just FANG?

ajam1507|16 days ago

> But we know reddit and HN are definitely not mainstream.

Reddit is one of the most visited websites on the planet, not sure how you can say it isn't mainstream.

> Is this hurting Amazon? No, it is not.

Depends on your definition of hurting Amazon, but regardless Ring is a tiny portion of Amazon's revenue so even if every single Ring owner returned it wouldn't "hurt Amazon"

> This may go the way of #deleteUber, #deleteFacebook and similar boycott campaigns - minor blips at best.

Not sure about Uber, but #deleteFacebook absolutely did have a long term impact in certain demographics.

Sol-|16 days ago

That was my immediate reaction as well. These things are never more than a storm in a teapot.

deepsquirrelnet|16 days ago

I’m not so sure. In terms of total revenue, yes probably insignificant. But in the world of subscriptions and a highly speculative market, I think declining subs can have an outsized impact on share prices.

pimlottc|16 days ago

Pretty much any time you see a headline like this, you should mentally add the word "Some" to the front of it.

eulers_secret|16 days ago

It’s interesting how internet backlashes can be large enough to move the needle: ring breaking with flock is evidence of this.

Yet simultaneously the internet represents the opinions of a very small and vocal minority.

I’ve never seen an internet boycott have an impact.

ulrikrasmussen|17 days ago

Good. But people should not have pointed cameras into public spaces and live streamed everything to the cloud to begin with. Walking past a house with a camera doorbell makes me really uncomfortable, like I'm being watched.

gspr|17 days ago

Here in Norway, and I assume in much of Europe, it's actually illegal. But that hasn't stopped anyone. The (little) discussion there's been on the topic has mostly centered around car sentry cams, which is very similar in nature. Sadly, the only state authority that seems to care is so underfunded that they can barely cover a fraction of these cases. And there's (rightfully) very little appetite for them to go after pretty much everyone with a relatively new car.

My armchair take is that we need to start going after those who provide the systems. If a regular person buys a streaming doorbell or a car with a sentrycam, it should be up to whoever takes his money and handles those streams to ensure that they're not doing illegal surveillance of public spaces, IMHO.

asdff|17 days ago

I have a local one (reolink). Prompted by neighbors getting robbed unfortunately. Will this prevent crime? Maybe some but probably not all. But it would let me know if I have to file a stolen package claim or should wait on the package for a few more days. Plus it has been doubling as a trail camera for the local fauna I had no idea came by so frequently. It faces private property only as it is set up.

vachina|16 days ago

> like I'm being watched.

Working as intended? It’s a wireless CCTV.

vitorfblima|16 days ago

This. The survelliance state smiles when people find ok to film their neighbors for "safety" purposes.

UltraSane|17 days ago

The world is going to be filled with millions of cameras using AI to analyze the video in real time.

ghtbircshotbe|16 days ago

I'm interested in the laws around these cameras. Is it illegal to record eg parts of your neighbor's private property? Are you liable or is Amazon?

crims0n|16 days ago

Agreed, I know it’s juvenile but ever time that stupid chime plays I just want to throw up a finger.

SwtCyber|16 days ago

I do think clearer norms would help

assimpleaspossi|16 days ago

Nobody's watching you. Nobody cares that you're walking by.

eknkc|16 days ago

I predict 100 returns in total and then everybody forgets about this in a week. I'm not cheering for this outcome but it's the sad reality.

sharperguy|16 days ago

It's typically with this type of headline "X people are doing Y" means "at least 2 X people did Y".

webdevver|16 days ago

unfortunately having always-on cameras pointing around the house is kind of an arms race. if you don't, someone else will, and their word will be the one that gets taken seriously. so you better have one too!

its kind of like how in videos of altercations, the first thing all parties involved will do nowadays is grab their phones and start recording.

kelnos|16 days ago

I really want to disagree with this, and have more faith in humanity, but I suspect you are more or less right. Even if it's 1,000 or even 10,000 or 100,000 cameras returned, it'll likely amount to a nothingburger for Amazon.

To make a real statement here, we'd probably need several million returns in the US alone. (A quick search suggests more than 20M installs in the US.)

t0lo|16 days ago

America- land of those with strong moral convictions and high follow through :)

tokyobreakfast|16 days ago

In their defense, Redditors returning a throwaway piece of electronics then posting about it is probably the biggest sense of accomplishment they'll get all month.

It takes a special level of delusion to think you're pulling one over on the billion-dollar company who just paid millions to advertise this capability during the Super Bowl as if everyone didn't already know.

Hasn't Ring been sharing video with law enforcement for years? Ignoring that zomg ICE is the Reddit cause du jour (these people live for this), did they just now figure out how cloud-connected cameras work?

I fully expect these to all be replaced with generic cameras from Amazon full of security holes, that upload all video to CCP-controlled servers in China.

Mistletoe|17 days ago

“You had to live – did live, from habit that became instinct – in the assumption that every sound you made was overheard, and, except in darkness, every moment scrutinized.”

– George Orwell, 1984

Ekaros|17 days ago

Ah, the time before infrared cameras... Makes one think that now we can have cameras that can see as well in what appears darkness for humans.

tuzemec|16 days ago

In related news, there's a recent scandal in Bulgaria that involves leaked footage from beauty salons and gynecological office appearing on porn sites.

What could go wrong by installing cheap cameras in such places?

https://www.euronews.com/2026/02/04/bulgaria-probes-secret-f...

https://www.ocnal.com/2026/02/bulgaria-launches-criminal-pro...

joecool1029|17 days ago

Wonder if this will still be the case now that it’s been announced they are suspending the partnership with Flock.

trymas|17 days ago

<adjusting my tinfoil hat> wouldn’t it be easy to circumvent this? They can easily cooperate with some other chain of shady businesses that will cooperate with Flock or government surveillance.

glitchinc|17 days ago

Ring still partners with Axon [1] as part of the Community Requests feature [2]. Since terminating the partnership with Flock is solely a PR play, the answer to your question will likely depend on if consumers en masse use this opportunity to educate themselves on the gravity of the “loss of control (of your data) in exchange for convenience” paradox of cloud services and advocate for additional changes to be made to the Ring platform, or if Amazon’s PR capability will find a way to improve consumer sentiment towards Ring products and services without addressing privacy and surveillance concerns.

[1]:https://www.axon.com

[2]:https://ring.com/support/articles/uds27/Community-request

mihaaly|17 days ago

Flock was not the problem. The acts of Ring was the problem (partnering with Flock and forcing opt-in, among many). People bought Ring, people return Ring.

em3rgent0rdr|17 days ago

Stallman was right.

nehal3m|17 days ago

Is, he’s still with us.

tokyobreakfast|16 days ago

It's easy to be right when you live outside the boundaries of reality.

E.g. he won't (didn't?) own a mobile phone, but is okay with borrowing someone else's. He won't use Wi-Fi where he has to log in but would happily borrow someone else's.

It's not being right; it's shifting responsibility in exchange for his own personal convenience.

tamimio|16 days ago

I am just happy that the average person is now aware of the usual manipulation tactics, the ad was about “aww doggos!!” and yet no one bought it and back fired.

josefritzishere|16 days ago

This is the right thing to do. When you want security, you have to first decide what the threat is. It seems that consumers are discovering that Corporate Surveillance is a threat, and they are right.

mosburger|16 days ago

I didn't return mine, I just threw it in the trash and replaced it with a local-only no-cloud Eufy. It works great.

Panda4|16 days ago

So you paid them money and got zero value? how is that better?

stevage|16 days ago

Yeah, "ring owners are returning their cameras". A few of them. Not enough to make a significant difference.

CodeCompost|16 days ago

Any good alternatives? Preferably one that stores images on a local docker instance running within my network.

classic959|16 days ago

Oh yes - run Frigate on a mini PC or home server. It runs best in Docker. And it should work with any cameras that support RTSP and provide H.264 video.

I'm not affiliated btw, but I found the instructions really useful - they walk you through an install of Debian 13 (small version of the OS with minimal components), set up low maintenance options (auto updates etc.), install Docker & Frigate, and set up your cameras for best performance depending on your needs.

Keep everything local (if you want). I also integrate with HomeAssistant and expose that through a free CloudFlare Tunnel for access when away from home.

CloudFlare tunnels by the way - these are a great solution to accessing home-network resources without punching holes / port-forwarding etc. because all the access is outward from the home network, then an authentication layer added by CloudFlare.

tetris11|16 days ago

Reolink Doorbell PoE, deny it access to the cloud if you want from the router, works well over LAN and can periodically FTP recordings anywhere you want on your local network, plus it has some really nice HomeAssistant integrations (last movement, last animal, last person, last doorbell)

jsumrall|16 days ago

Unifi makes a doorbell and consumer (and commerical) security cameras which run and store data on a local device, but still reachable online with their app connecting directly to your device. I used their dream machine pro with a big HDD, but they're released a few other devices in the last few years which might be cheaper and use SSDs. And I think you could run the stack in docker. But if you want to hack it yourself, there's probably easier projects. If you want to spend a bit more but have everything more or less just work with nice hardware and apps, Ubiquity's Unifi system is really great for home security. Not to mention the wifi and other networking solutions they have.

zzzeek|16 days ago

I think people should return these cameras, this is good, but, is this really a trend or is MSN just reporting on a reddit sub with a few thousand people? So interesting a company owned by Microsoft would want to publicize people unsatisfied with a competitor...

SwtCyber|16 days ago

Home security devices sit in an incredibly sensitive place. If users feel like the scope of data use is drifting beyond what they originally agreed to, that's a big deal

ProllyInfamous|16 days ago

I am currently in talks with a neighbor about removing his Ring camera (which points towards my front door / travels)... or at least angling it differently.

lifestyleguru|17 days ago

American surveillance is one thing. All over Europe people install Chinese IP cameras mostly from paranoic and imaginary reasons. Camera literally facing neighbour's windows and doors and their neighbour's own camera. Nobody understands that it's economically impossible to sell IP camera with a mobile app and cloud storage of video for 150 EUR. Their business model is not simply selling cameras.

EDIT. I'm really confused how you concluded that this comment is anti European. Quit whatever drugs and social media if something like this is triggering your paranoia.

omnifischer|17 days ago

All over Europe is generalisation. At least in France, Germany, Switzerland it is too much pain and paperwork to get any camera installed. If you are worried about chinese then seriously you cannot live.

aweiher|16 days ago

Personally, I know nobody who has the need to install this type of crappy surveillance shit on their front door in Europe to start with.

You frame it like the only alternative to American surveillance cameras is Chinese surveillance cameras, but no cameras seems to be no option for you.

Who is the one with the paranoid, imaginary reasons?

Edit: Ah btw, here in germany we have of course cameras to see who is in front of the door, it is called Türsprechanlage. It does not record, it does sent to the cloud, it is not smart, and is developed and produced in Germany, for example by Siedle.

notrealyme123|17 days ago

Where is this comment coming from? Why Europe? Are those cameras not used in other places? Are they specifically made for Europe?

Are there sources?

Or is this just a fantasy story?

lnsru|16 days ago

The camera is absolutely doable for 150€. Just look what raspberry Pi costs. The cut all the corners, take ancient ddr2 memory, ancient processor, optimize every piece for manufacturing and it’s done. Of course, CE testing and regulatory nonsense is not included. But would you buy 150€ camera or the same camera with proper certification for 200€?

wiseowise|16 days ago

> Nobody understands that it's economically impossible to sell IP camera with a mobile app and cloud storage of video for 150 EUR.

Then maybe those cunts can sell a camera without cloud storage for once? Or the one that connects to local hub, like Chinese cameras do?

assimpleaspossi|16 days ago

>>Ring camera owners online claim

People online claim all kinds of things.

>>This Reddit user is alleging

The story, in part, revolves around one post on Reddit. Isn't this a low effort article? Isn't this just a wild guess by the Redditor posted as fact?

anonymousiam|16 days ago

I had a few Ring doorbells from 2019-2024. I ditched them both because I saw the quality of the video degrade slowly over that time, probably in an effort to reduce cloud storage costs. The reliability of the motion detection also decreased over the same period.

The final straw was when somebody ripped one of the Ring Elite (wired) doorbells off the outside wall. (This was during a Teamsters labor action against Amazon, but I cannot prove any relationship.) There was never a motion alert, and no footage of the culprit was recorded. The final frame had something in it that may have been a person, but it was impossible to be sure.

Having one of my Rings stolen was actually a blessing. I had the police come and take a report, and submitted a claim to Ring. They sent a free replacement, which I promptly listed on eBay, along with the other used one.

So after paying $5/month times two doorbells for five years, I went looking for something better. I settled on Reolink. Everything about them is better. The video quality is far superior, the motion detection is outstanding (and very customizable). Also, the Reolink doorbells cost less than a third of what the Ring Elites cost.

They offer optional cloud storage for about the same price as Ring, but you can also opt for free local storage (using a microSD card in the doorbell). I've got both doorbells set up with 256GB microSD cards, and have them both streaming RTSP to my NAS/NVR, which is something the Ring will never be able to do.

Also, Reolink has made no announcements about partnering with law enforcement, or anyone else. I suppose they might grant access to their cloud, but I doubt they would directly access the microSD cards, and certainly would be unable to access my NVR. I prefer to have some control over my own data, and the Reolink doorbells give me that, while being better and cheaper at what they do.

The one feature the Rings had which was not easily replaceable was smart home integration with motion detection, but I was able to implement that using edgebridge, my NAS/NVR, and some webhooks. My workaround is actually superior to what Ring offered because it's all local, and will continue to function even during an Internet outage.

https://github.com/toddaustin07/edgebridge

https://github.com/toddaustin07/lanmotion

uyzstvqs|16 days ago

[citation needed]