What I don't understand is how they get blindsided by the public's reaction. Do they not have high-powered PR teams to do market research? Or did they fire them when they came back with news that the self-centered execs didn't want to hear?
Amazon’s leadership culture is pretty low EQ and they often fail to see things that others would find fairly obvious.
The Amazon Go stores and “Just Walk Out” were a good idea on paper but terribly executed because Amazon leaders didn’t understand how customers think and the awkward aspects of the design. Same with the palm reader tech they just scrapped. Similar here where someone thinks this is a good idea but is completely out of touch with customer mindsets. It’s a recurring pattern for Amazon.
cmiles8|17 days ago
The Amazon Go stores and “Just Walk Out” were a good idea on paper but terribly executed because Amazon leaders didn’t understand how customers think and the awkward aspects of the design. Same with the palm reader tech they just scrapped. Similar here where someone thinks this is a good idea but is completely out of touch with customer mindsets. It’s a recurring pattern for Amazon.