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kokhanserhii | 17 days ago
UK Home Office (Public Enquiries). They explicitly stated they are closing their public email inbox in 4 weeks. Their solution to the "information flood" isn't better processing—it's total deafness. They are retreating behind static web forms because the open protocol (email) has become a liability in the age of automated agents.
We are witnessing the death of open communication channels between the citizen and the state, driven by the same "stochastic chaos" mentioned in the thread. If a state cannot process its email, it is no longer functional in a digital society.
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