[dana321]

"Part of that means they get to pick up the phone and complain if something doesn't work and someone on the other end has to listen."

All over the internet on forums are stories of software that haven't fixed x bug, missing features and bugs that have been in software for years.

[raincole]

Sure, and this is exactly why people buy software and vibe-coding can't replace it. Still don't get it? Windows, Photoshop, Figma, whatever popular software are full of issues. But people have worked around these issues and posted their workarounds and experiences online. The cost to live with these issues are amortized among the huge number of users.

When one got an issue with their in-house vibe-coded solution, where can they look for help? Nowhere, except hoping it can be fixed by throwing more token at it.

[monkeydust]

Perhaps those companies might start using llm to sort these out, typically it's the long tail that suffers in software...smaller enhancements, quality of life features that user would really like but can live without.

[brookst]

Sure, same way that restaurants have an obligation to serve quality food in clean conditions, but it’s easy to find counter-examples.

I don’t think anyone is saying that SaaS is a magic bullet that guarantees big-free software with great support in every case… just that it aligns incentives between buyer and seller better than the “if I can trick you into writing a big check once, I’m outta here” one-time-purchase model.