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m_ke | 11 days ago
it's the end of 80-90% margins that the valley coasted on for the last 20 years. Salesforces of the world will not lose to an LLM, they will lose to thousands of tiny teams that outship them and beat them on cost
instead of 7 figure contracts you'll have customized tailored tools for enterprises, and on the other end you'll have a custom nearly free CRM for every persona
this also means that VCs will stop investing in it, unless it's a platform with network effects and heavy lock in
ethbr1|11 days ago
Because their product is actually two things: (1) a UI/app & (2) a highly curated data model.
My imagined future... they just stop building (1), or invest much less in it, and focus on (2).
If they can build a compelling data foundation (ingest / processing / storage / exposing) + do much less work to still cover 80% of UI functionality + offload the remaining 20% of work onto customers, that looks defensible financially and strategically.
There's a ton of feature requests that are driven by a few customers. Aka the "You're using it wrong. We don't care, we want it to do X" cases
There are very few VP+'s out there that would take on strategic data integrity risk in exchange for anything, and as new SaaS code quality likely goes down (lets be honest) the imprimatur of a "known name" on the data side becomes more important.
versteegen|11 days ago
sublinear|11 days ago
I'm always slightly amused when buzzwords are thrown around vaguely such as "network effect" and "lock in". Those are not entirely a matter of a better sales pitch or bandwagoning. They're about the actual product.
> they will lose to thousands of tiny teams that outship them and beat them on cost
They won't, but this is the actual reason. Nobody likes dealing with support or maintenance, and having to reach out to tiny teams is death by a million papercuts for the end user too. The established players such as Salesforce, ServiceNow, etc. have a mature product that justifies the 7-figure contract price, and there are always lower tiers of the same product for those who are that price sensitive.
m_ke|11 days ago
> They won't, but this is the actual reason. Nobody likes dealing with support or maintenance, and having to reach out to tiny teams is death by a million papercuts for the end user too.
you will have thousands of linear like products eating the slow moving jiras of the world. great small product driven teams, not slop thrown together by your mom
AI raises the ceiling much further than the floor and it raises the floor a ton. the best software, movies, etc will still be produced by experts in their field, they'll just be able to do way more for less.
the bottleneck at large orgs is communication already, this will get even worse when time to produce stuff goes way down. big cos will drown in slop and are probably better off starting from scratch