Discord is handling some different tasks, One it is used for overlay voicechat by gamers, both one on one and group chats. Second it is used as an instant messenger which is really pared to the voicechat aspect. Third it's used as a type of forum. It seems those two types of uses may need different solutions. I've read some concerns about Discord's weakness as a type of forum and customer support platform for some software and projects.
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